Visitor
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2 Messages
Need internet contract term + early termination fee; Legal Agreements won’t load
Hi,
I’m trying to confirm the details of my Xfinity Internet contract. My bill shows a “Contract Discount -$39.00” and says it’s a 24 month contract discount that ends June 10, 2027, and also mentions “Term Contract Applies 12 Month Term Contract On Account.”
I’ve tried to open Legal Agreements and Contracts on xfinity.com in Safari, Chrome, and Chrome Incognito, but I keep getting a “We are having trouble connecting to My Account” error and get logged out. Because of that, I can’t see the actual agreement text.
Could a Comcast/Xfinity rep please:
Confirm what term contract I’m on for Internet (12 or 24 months), and
Tell me what my early termination fee would be if I canceled Internet service today?
I’m happy to move to Direct Message to provide any account details you need.
XfinityThomasC
Official Employee
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3.2K Messages
4 days ago
Hello, @Luckyword1
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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XfinitySeth
Official Employee
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898 Messages
2 hours ago
Hey there Luckyword1 👋 I just wanted to stop by to thank you again for working with our team on your concerns! I'm glad we were able to get your agreement questions answered along with ensuring your services are all operational and online 👍 Should you ever need us in the future, our community is always here for you. Have a great upcoming weekend and take care!
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