Visitor
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6 Messages
Need itemized bill and confirmation of Voice removal / NOW conversion
I need help with a residential billing/service issue. Xfinity Voice was removed, and my number was ported out, but my billing portal/app is unreliable, and the Bill Details link returns a 404 error. I need an itemized explanation of my current and upcoming charges, including the Voice removal effective date, gateway charge, all discounts, and confirmation of whether NOW Internet is available for my address and what happens to any pending billing credit if I convert. Descriptions of the "estimated bill" after these changes, with multiple customer service agents - I noted the names, dates, & times - have proven to be wildly inaccurate, & these weren't even involving the conversion of my service to Xfinity NOW service.
XfinityThomasC
Official Employee
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3.7K Messages
14 hours ago
@user_be7ad1 Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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