U

Saturday, April 12th, 2025 5:34 PM

need to change my current plan to a 1 year long contract

I want to change my current plan to a 1 year long term contract at a discount. I think I got an email telling me that my last 1 year long contract was about to expire and I deleted the email. How can I change it back?

Official Employee

 • 

1.7K Messages

8 days ago

 

user_8ae53b Good morning! Thank you for taking the time to reach out to our Xfinity Forums Team regarding your promotion. I'd be happy to take a look into the current promotions in your area, and find a package that fits your household needs today. Can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

Official Employee

 • 

1.8K Messages

8 days ago

It was a pleasure, @user_8ae53b working with you in private today and getting you taken care of. I hope you enjoy the rest of the weekend, and we do appreciate YOU and your business.-Richard

forum icon

New to the Community?

Start Here