Thank you for contacting us today. We can certainly review options together and help with any other steps in that. Please send us a direct message with your full name and service address to get started.
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I had someone use my credit card number and had to request a new one. Thought I had notified Xfinity but received a notice that it was refused by my bank. Can I verify if they have received correct payment or do I need to change it.
Hello user_3nvinx, we've edited your last few comments to protect you and keep your personal information private. I won't be able to confirm your payment method on this platform, but I can review your account and recent payment details. You can view and update your stored payment method by using this helpful Walkthrough Hyperlink. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEva
Official Employee
•
1.3K Messages
4 months ago
Thank you for contacting us today. We can certainly review options together and help with any other steps in that. Please send us a direct message with your full name and service address to get started.
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user_3nvinx
3 Messages
9 days ago
[Edit: Personal Information]
I had someone use my credit card number and had to request a new one. Thought I had notified Xfinity but received a notice that it was refused by my bank. Can I verify if they have received correct payment or do I need to change it.
(edited)
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