Need to talk to a live person

I'm trying to talk to a live person about my bill but the automated system hangs up on me before connecting. Help?? In the store, 2 of the lines were free according to the salesperson but all 4 are showing on my bill to be taken out today. I have been hung up on by the automated system 4 times now and when I type here, something mysteriously "goes wrong" so my message isn't going through.

Responses

XfinityThomasB

Official Employee

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2.1K Messages

25 days ago

user_a53l5v

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_ludont

Visitor

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5 Messages

7 days ago

I left the store with a new modem I was told was already activated and all I had to do was plug it up. I’ve spent the last two hours trying to get past scripted automated prompts that don’t address the issue I’m having! I need tech support to set up this modem so I can get back to work!

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XfinityJon

Official Employee

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297 Messages

Hey there user_ludont. You have reached the right place, I am happy to assist. I can understand the concern if you have set up the modem, and it is not allowing you to connect. I would need some additional information in order to assist further.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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