Need to talk to an agent!!!!! please

Need to talk to an agent please!!! calling is imposible to talk!! very mad with the customer service

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XfinityEmilyB

Official Employee

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2.4K Messages

10 days ago

user_augskk Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity services :). What can I do to help today?

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user_augskk

Visitor

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3 Messages

Can somebody call me? I need to cancel my cable service only, no the internet

[Edited: All Caps]

(edited)

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10 days ago

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user_augskk I can definitely review options for internet-only packages after removing cable. When you reach out to us here, we keep the conversation on this platform so we both have written documentation of everything discussed.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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user_augskk

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3 Messages

And? What's the answer?! [Edited: All Caps]

(edited)

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10 days ago

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XfinityBrianH

Official Employee

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1.7K Messages

user_augskk Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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user_0d40i7

Visitor

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4 Messages

10 days ago

I've asked to speak to an agent but I keep getting untrained computers. I've spent hours just trying to find out what is wrong with my Comcast Contact in my profile.

The only choice is to find a good company if there is one. Mad or angry doesn't explain my feeling = I don't want to cuss.

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user_0d40i7

Visitor

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4 Messages

No my problem is not solved. I just need to find out why Comcast has a problem with my Comcast Contact.

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10 days ago

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XfinityJohnG

Official Employee

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2.2K Messages

Thank you very much for reaching out to our team here. I will be happy to look into any account issues from here for you. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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user_0d40i7

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4 Messages

I believe the nightmare is over. I was going to thank you and Thomas A but I had to leave for a moment and I "timed out". Please thank Thomas A for me.

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10 days ago

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user_0d40i7

Visitor

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4 Messages

Please fire all computers until they are trained. Let us talk to real people.

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10 days ago

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XfinityThomasA

Official Employee

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2.9K Messages

I am happy to read that the issue is resolved, user_0d40i7! Thank you so much for your kind words and feedback, it put a smile on my face. If anything more happens to come up I hope you'd continue to reach out to us here for help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 days ago

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user_augskk

Need to talk to an agent!!!!! please

XfinityEmilyB

user_augskk

XfinityEmilyB

user_augskk

XfinityBrianH

user_0d40i7

user_0d40i7

XfinityJohnG

user_0d40i7

user_0d40i7

XfinityThomasA

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