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Sproxen
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1 Message

Tuesday, March 10th, 2026 9:05 PM

Need to update credit card

When I try to update the credit card, it tells me I need to remove the automatic billing, so I do that and update my credit card info, when I try to pay my bill, the new credit card it missing…then old card is back on again after removing it from the info….it keeps going in circles and nothing  gets updated….i need to pay bill….could you please help…I following the directions and nothing updated…..

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20 hours ago

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EG

Expert

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116.9K Messages

16 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityVictor

Official Employee

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2.1K Messages

16 days ago

 

Sproxen Hello, I am sorry you are having issues pying the bill. Are you settting up automatic payments or a one time payment?

 

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user_8hfgxa

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1 Message

20 hours ago

I have been trying to update my credit card info for auto pay. I am now at my fourth hour [Edited: "Language"] around with your Rediculas on line service. 

(edited)

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XfinityRichard

Official Employee

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3.1K Messages

Good Morning, @user_8hfgxa I truly do apologize for the inconvenience and frustration this issue is causing you. Are you signing in as the Primary on the account? Have you tried another browser? Have you cleared you cache and cookies from the device that you are using?-Richard

I am an Official Xfinity Employee.
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