Visitor
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1 Message
Negative Balance on Unused Account - Refund to Card-on-File?
I no longer subscribe to any Comcast services, and my unused account has a negative balance.
I'm not sure why there's a negative balance. I'd like it refunded to my card on file (or, if there's no card on file, a check sent to my address on file.
Will that happen automatically or do I need to request it?
XfinityLinda
Official Employee
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2.1K Messages
12 hours ago
Thanks for meeting us here in our community about your billing, @user_sp2va7. We're happy to help look into this for you. Please send us a Direct Message with your name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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