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Am994
Rousing Reactor
Expressive Exchange
Responsive

Contributor

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61 Messages

Sunday, November 10th, 2024 3:41 PM

Closed

Never received confirmation email

I upgraded to gigabyte online with a promotional rate and never received a confirmation email or change to my account. 

Question

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Updated 

13 days ago

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XfinityDemitrius

Official Employee

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1.3K Messages

13 days ago

Hi @Am994. Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent upgrade to the Xfinity account. I would be more than happy to offer my assistance looking into this further for you.

 

With no confirmation email or noticeable change in your services, have you attempted to go online again to try and submit the order again? Did you also go through the customer approval process of sending an SMS or Email link to approve the changes to the account?

 

Let us know what steps you have taken so we can best assist. We look forward to hearing from you soon.

(edited)

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Am994

Contributor

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61 Messages

@XfinityDemitrius​ Submitted the order 2x and i was talking to an agent on livechat that was not of much assistance and was trying to push me into a different deal entirely. I could try again online and provide you with the new order number if that will help get things moving? Thank you for the speedy reply.

13 days ago

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XfinityBillie

Official Employee

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2.8K Messages

@Am994 Thank you for confirming that you did attempt to submit the order twice. I'm happy to look into this further on our end and help process these changes. To get started please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it



(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

13 days ago

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Am994

Contributor

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61 Messages

submitted with the original order number. Thank you!

13 days ago

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XfinityBillie

Official Employee

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2.8K Messages

13 days ago

@Am994 I want to thank you for sending us a DM, I'm thrilled that we were able to help you find a great new promotion that works for you. I hope you have a wonderful rest of your weekend!

(edited)

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