Visitor
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3 Messages
New bill increase
My bill for next month has gone up $10 without my consent. I checked to see if there was a change in my promotion discount but that hasn't changed. where did the $10 increase come from?
Visitor
•
3 Messages
My bill for next month has gone up $10 without my consent. I checked to see if there was a change in my promotion discount but that hasn't changed. where did the $10 increase come from?
XfinityAdrienne
Official Employee
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1.6K Messages
7 days ago
Hey there, @user_d3y4cr! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the billing, it certainly is not what we want for our customers. I would be more than happy to help look into the account with you and share the details. Can you send me a Dm to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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