New customer and not receiving my 10.00 discount for auto pay?

The salesman guaranteed me 10.00 off per month with auto pay, and I have not seen the discount, and it has been about 4 months. Can we get this fixed and a refund, also?

Thanks, Kenneth [Edited: "Personal Information"]

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XfinityJeff

Official Employee

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232 Messages

1 day ago

Good morning @user_g6zvds, and thanks for reaching out to us on the Xfinity forums with the question, I hope you are having a good day so far. I can understand the desire to have every discount that you can on services you pay for. With the plans that we currently offer, in order to receive the discount of $10, the account has to be on paperless billing, and automatic payments from a bank account, and not a debit or credit card. Id your autopay set up through a bank account?

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user_g6zvds

Visitor

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4 Messages

1 day ago

Jeff, that has already been done for months. Did you look up my account and check it? The salesman was here at my house and said it was all set up when I have the system installed. Do you want the name and phone number of the salesman from Detroit? Have you checked my account? I did give you my account number thanks, Ken

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XfinityArmand

Official Employee

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2.4K Messages

We are glad to take a closer look at this to address your concerns @user_g6zvds. So that we can get started, please feel free to shoot us a private message with your details. We'll take it from there.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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1 day ago

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user_g6zvds

Visitor

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4 Messages

2 hours ago

Have not received my monthly $10.00 off as told when I started my new service 5 months ago. Please explain when it will start? The salesman from the Xfinity office in Detroit. I can get his name and phone if needed, Also this is the second request I have made but they are getting deleted by somebody. Thanks, Ken. Acct [Edited: "Personal Information"]

Note: This comment was created from a merged conversation originally titled Autopay

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EG

Expert

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113.8K Messages

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 hours ago

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XfinityArmand

Official Employee

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2.4K Messages

Thanks so much for taking the time to send us a message today @user_g6zvds! We're so glad to assist with addressing your account billing concerns. No worries! You have reached out to the best team to get things ironed out for you. Please feel free to send us a message with your details so that we can take a look.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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XfinityArmand

Official Employee

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2.4K Messages

We are glad to take a look and get you all the answer you are requesting. We are first going to need to receive your private message with your details so that we can get started @user_g6zvds.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 hours ago

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Billing

user_g6zvds

New customer and not receiving my 10.00 discount for auto pay?

XfinityJeff

user_g6zvds

XfinityArmand

user_g6zvds

EG

XfinityArmand

XfinityArmand

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