Visitor
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1 Message
New customer charged for tech visit
Hello, good morning, evening, whatever it may be for you lol! About a month ago I switched to Comcast and needed a coaxial outlet installed but was not aware I would be charged $100 for the technician visit! Its completely understandable but I was totally under the impression it was complimentary. I am upset and behind on money because of this. Please help me dispute this and receive a credit reimbursal for this.
XfinityKei
Official Employee
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2.8K Messages
6 days ago
@user_caf6ho Thanks for reaching out for support with that credit. I have a link to share with more details on potential chargers and how to prepare for a technician visit with Xfinity https://www.xfinity.com/support/articles/prepare-for-your-service-visit
*Potential charges Service visits may include a fee: If a technician is required to complete an installation, a $100 charge will apply. If the technician finds that the reported service issue isn’t related to Xfinity services or rental equipment, a $100 charge will apply. This fee is waived for existing customers who are having an Xfinity related service issue.
I am happy to see what options we have for you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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