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user_ek1evg
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Friday, February 21st, 2025 10:48 PM

Not able to get refund from Comcast

I did some cable relocation on my property October of last year and paid close $20k, I was told by that I should be getting refund back, provided with correct mailing address, however It's being five months as I didn't received any refund. I have no idea where to contact, anyone have any suggestion where to call? 

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Updated 

2 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

2 months ago

 

user_ek1evg Was there a case manager or contact involved with the construction project? We can reach out to our local contacts to try to get more information for you. Please send our team a direct message with your full name and address to get started.
 
To send a Direct Message:

 

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_ek1evg

4 Messages

Yes, there was Network Project Manager and third party who took payment for the construction. 

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2 months ago

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