Visitor
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1 Message
Not getting $10 discount
Hi, I've linked the autopay (from bank account) to my xfinity internet a week ago. But the discount is not applied to this month's bill and the upcoming bill. I'm worried that it"ll never be applied.
Visitor
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1 Message
Hi, I've linked the autopay (from bank account) to my xfinity internet a week ago. But the discount is not applied to this month's bill and the upcoming bill. I'm worried that it"ll never be applied.
XfinityEva
Official Employee
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2.2K Messages
6 days ago
Hey @user_0pp2qq thank you for reaching out about this great benefit with the autopay! It can take up to 45 days or two billing cycles to apply. View more at: https://www.xfinity.com/support/articles/automatic-payment-paperless-billing
We can also check to make sure it has been added successfully. Just send us a direct message with your full name and service address to get started.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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