Not getting the 1 year promotion on mobile service transfer

Hello @user_3p6xb4, thank you for taking the time to leave a post. Sorry to hear about the trouble you’ve had with the mobile promotion and the unexpected billing. I can understand how frustrating it would be to switch your service based on an offer and then see charges appear sooner than expected, especially after already reaching out for help. We’d be happy to take a closer look at your account, review the promotion details, and help determine what needs to be corrected.  We need to gather the necessary details and complete authentication. To protect your account information, 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We'd be more than happy to look into this for you. You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.