Notified about an xFi Pod I didn't order

Hi

I got an email saying that I ordered a xFi Pod and it is being sent to me, and I will be charged $130 a month. But I never ordered anything.

How do I deal with this?

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XfinityThomasD

Official Employee

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1.6K Messages

1 day ago

user_u3aqed Thanks for creating a post. Were you shopping for an extender on our website by chance previously? For clarity, it would be a one-time purchase on the next bill statement, and not a monthly charge of $130, but we would need your approval to create an order for you from our end, or you can purchase them online directly. When was the email received? We may have to see if the option is available to cancel the order.

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user_u3aqed

Visitor

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2 Messages

I was not shopping for one, and the order was created when I was away from home.

It was created today 1/31 at 11:41am

The order number is 3729600274065945793

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1 day ago

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XfinityRichard

Official Employee

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2.9K Messages

Hi there, @user_u3aqed ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I can most definitely look into your concerns regarding that order that you are seeing. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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XfinityRichard

Official Employee

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2.9K Messages

2 hours ago

It was a pleasure, @user_u3aqed working with you in private regarding your xFi Pod concerns. We do appreciate you and your business! In the meantime I hope you have a fantastic rest of your weekend.-Richard

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user_u3aqed

Notified about an xFi Pod I didn't order

XfinityThomasD

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XfinityRichard

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