Visitor
•
1 Message
One of the worst internet experiences I have ever had.
If you were thinking about getting Xfinity wifi, LOOK ELSEWHERE. I have had a MISERABLE first week with xfinity... First off, the wifi router works for a solid 3 devices before blocking connection to other devices claiming "channel is overwhelmed". Oh well we can just change the channel it's on right? Wrong. It is IMPOSSIBLE to navigate their website, app, etc.. without being met with an overwhelming amount of error messages. Well maybe a representative could help right? Good luck talking to someone haha. Sat on hold for an hour before the virtual assistant told me there was an error and dropped my call... what a joke. Their live chat is some of the worst and slowest AI I have ever used and if you ask for a live agent they just connect you with a person that is obviously just another piece of AI just with a random name.
Furthermore, Xfinity has charged my roommate and I an additional $10 for NOW TV Latino which WE DID NOT SIGN UP FOR. The best part about it? THEY WILL NOT LET US CANCEL IT. The app gives us an error message every. single. time. and the AI bot said they cancelled it for us, but now our bill is $109 instead of the $66 that was WITH the latino TV. Like what the heck?
Horrible router. Even worse customer service. Please do yourself a favor and look elsewhere. I will be cancelling my subscription this week.
XfinityArmand
Official Employee
•
2.4K Messages
3 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_av6o8p. We are so glad t hear from you and want to sincerely apologize for the frustrating experience you've had during your first week with our service. We understand your dissatisfaction with the service and difficulties in reaching effective customer support. This is clearly not the standard of service we aim to provide, and we are committed to ensuring you are being provided with the best overall experience. We would love the opportunity to work directly with you to resolve every concern you have. Please feel free to shoot us a private message with your details, and we will get started right away.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0