One time Charge

I just moved from an apartment to a house, and after transferring service and installing it myself I have received a one time charge, what is this charge for and why is it apart of the next billing cycle

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XfinityVianney

Official Employee

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2.4K Messages

6 months ago

Hi @user_ulyfke,

Thank you for creating a new post and also for keeping us informed during the move. We appreciate that you kept us as your provider at the new location. When checking the new account, I see we did transfer the remaining balance. Also, I did see there was a transfer fee of $0.00 that was generated, which is mainly for tracking purposes. That said, there is no addtional charges for the move.

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user_ulyfke

Visitor

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9 Messages

Okay, thank you for the quick reply.

Have a good rest of your day.

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6 months ago

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user_ulyfke

Visitor

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9 Messages

Hello I still have the same bill overcharging me as I mentioned it had before, can someone please get back to me about why it is overcharging me?

[EDITED: PERSONAL INFORMATION]

(edited)

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6 months ago

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XfinityJoe

Official Employee

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1.1K Messages

Good morning @user_ulyfke we would be happy to do an account review with you.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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6 months ago

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user_ulyfke

Visitor

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9 Messages

Recieved, thank you.

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6 months ago

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XfinityChelseaB

Official Employee

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2.1K Messages

Hello @user_4mteki, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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Duck007

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1 Message

11 hours ago

I had a one-time installment fee for cameras that I installed myself. Well, I've had that same fee for the last 8 months. I called customer service, and they agreed that I was charged for 12 cameras even though i just have 3. I was told I would get a refund or an account credit. I have the chat that he was reversing the fee that was only one time. I still have an installment fee for 12 cameras. Now they wont refund me. I love Xfinity, but I'm leaving due to $100's of bad fees. sad.. I can't even get the cams taken off my account

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XfinityDemitrius

Official Employee

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2.3K Messages

Hey @Duck007, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the Xfinity account, Xfinity Home Cameras, charges, and more to see what is taking place. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 hours ago

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Billing

user_ulyfke

One time Charge

XfinityVianney

user_ulyfke

user_ulyfke

XfinityJoe

user_ulyfke

XfinityChelseaB

Duck007

XfinityDemitrius

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