Visitor
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1 Message
Ongoing Billing After Account Closure with Xfinity
I am writing to formally file a complaint against Xfinity for continued billing and collection threats on an account that was properly closed on June 26, 2025.
Despite written confirmation that my account was closed and fully paid, I continue to receive monthly bills totaling $559.00. I have made multiple phone calls and sent several emails to Xfinity explaining that I no longer have service, as I relocated to New York. Each time, I have been assured that the issue was resolved and that I even have a credit balance of $65.00, which I have yet to receive.
However, despite these assurances, I continue to receive billing statements and emails threatening to send the balance to collections. This is extremely distressing, as I am currently in the process of purchasing a home and cannot afford to have my credit negatively impacted due to Xfinity’s repeated billing errors and failure to close my account properly.
XfinityJeff
Official Employee
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243 Messages
1 day ago
Good morning @user_tbbzx5, and thanks for visiting us on the Xfinity forums, I hope you are having a good week so far. I am very sorry to hear that you are getting bills for a closed account despite being told that the account had a credit balance, but you have reached the right team that can take a look at that account and see what's going on. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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