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user_u058yc
1st Topic

2 Messages

Tuesday, August 20th, 2024 2:45 PM

online bill pay

I tried yesterday and now today to pay my bill online. The site will not load. Do you have an ETA when this feature will be back up and running?

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18 days ago

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XfinityXanadu

Official Employee

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300 Messages

3 months ago

Hi there! Are you having issues with making a payment online using the Safari browser to access the website? If so, we recommend utilizing a different browser like Chrome for example. If your default browser is Safari, even while using the Xfinity app the process flows through your default browser unless changes are made to your settings and you log out then back into the app. Using any other device like a tablet, cell phone, or computer and another browser on those devices is also an alternative that is functioning. There is no set ETR for payment issues with Safari at this time. Payments can also be made through the Interactive Voice Response system (IVR) by calling 1-800-XFINITY or 1-800-391-3000.

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user_u058yc

2 Messages

I first tried it using my preferred browser (Firefox) and then Chrome. Both were unavailable. Today, there is still an issue with your system using Firefox.

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3 months ago

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XfinityXanadu

Official Employee

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300 Messages

Strange, that's the first hearing there are issues with both Firefox and Chrome. Have you tried using a different device? Are there any issues making the payment when you've tried through our phone system? Any additional details that you can provide can help with getting this reported regarding the additional browsers having issues.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 months ago

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Again

Expert

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31K Messages

@user_u058yc 

Try using your browser with no extensions or add-ons and see if that works.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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3 months ago

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user_elhk67

1 Message

I only use Chrome & still have problems with prolonged cycling, "aw snap" errors, inability to access billing docs or change payment methods. I try to pay long before due dates, but have had problems in recent months. My record keeping is better handle with online access, but I spend as much as 30 mins wrangling with this site. Telephone access does not connect to a live agent & exposes my private info through audio response. I'd like an Xfinity employee response.

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3 months ago

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user_wad6hb

4 Messages

SOLVED - set your browser to INCOGNITO in settings.  It opened with a Yahoo search (apparently doesn't work with google/chrome)  keyed in Xfinity, my account, clicked on my account icon and it WORKED the drop down menu for my account was there and I could pay my bill.   Such a simple answer I do not know why Xfinity does not mention this answer anywhere.

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18 days ago

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user_o2xszs

1 Message

18 days ago

I have spent almost 2 hours trying to pay my bill to no avail . T is now 9 pm  will have to call in the morning

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XfinityMartyR

Official Employee

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1.5K Messages

user_o2xszs Have you tried clearing your cache, and cookies on your web browser? Also, you might try using Incognito mode or Private Browsing mode on your browser to get past any error messages, or hang ups. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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user_wad6hb

4 Messages

18 days ago

IF you're on a pc and get a white screen when opening pay bill and your account icon only opens with the option to sign out.  Here is the solution that I use for paying on my desktop pc.  SOLVED - set your browser to INCOGNITO in settings.  It opened with a Yahoo search (apparently doesn't work with google/chrome)  keyed in Xfinity, my account info, clicked on my account icon and it WORKED the drop down menu for my account was there and I could pay my bill.   Such a simple answer I do not know why Xfinity does not mention this answer anywhere.

1

user_wad6hb

4 Messages

to clarify, in Chrome settings - set to Incognito, it automatically opened with a Yahoo search (which will work) go to Xfinity. Good Luck

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18 days ago

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