Outage credit “limit”?

There was another unplanned outage yesterday that prevented me from working from home, but when I tried to request a credit the system said I had reached a “limit” for outage credits. That doesn’t make sense; the outage still happened and disrupted my work. How can I request the credit?

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EG

Expert

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113.9K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.5K Messages

3 months ago

user_76vee7 I can understand the impact and frustration this has caused, and do apologize that the credit wasn't provided. Our team can help review and credit for the time down for you. We would need some information to do so, if you'd please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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skejordan

Visitor

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1 Message

3 months ago

I have also had several outages this month that have impacted my work day. I've reached the maximum credits allowed (2). How can I request credits for additional days where my work was impacted? Thanks.

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XfinityJanelle

Official Employee

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1.8K Messages

Hey @skejordan Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the interruption of service. I would be more than happy to offer my assistance looking into this further for you. We are happy to look into the interruptions and credits that would be applicable. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 months ago

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user_76vee7

Visitor

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2 Messages

3 months ago

I’m also having this problem again (I’ve reached the “credit limit”. Last time you only gave me $2.50, when the usual credit is $5.00. Moreover, there are “unplanned service outages” nearly every week in my area, and this is unacceptably poor service for someone who works from home.

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Billing

user_76vee7

Outage credit “limit”?

EG

XfinityThomasD

skejordan

XfinityJanelle

user_76vee7

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