Outage Credit

Hello XFinity forum! I need help requesting an outage credit. I have experienced an outage for the 3rd time this week but it says “You have reached the maximum” when i try to request an outage credit. Please help as i am paying way too much for inconsistent service.

Thank you

Responses

XfinityThomasB

Official Employee

•

1.8K Messages

5 days ago

user_mba23

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

(edited)

0

XfinityDilary

Official Employee

•

2.1K Messages

5 days ago

user_mba23 Thanks for allowing us to help with your service interruption credit request. I'm glad we were able to get that credit approved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your night.

(edited)

0

Billing

user_mba23

Outage Credit

XfinityThomasB

XfinityDilary

New to the Community?