Visitor
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1 Message
Outage credits
Hello, since August 26, I’ve had five service outages. I’d like significantly more than the two $5.01 credits I was able to get get approved as I work from home.
Visitor
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1 Message
Hello, since August 26, I’ve had five service outages. I’d like significantly more than the two $5.01 credits I was able to get get approved as I work from home.
Accepted Solution
XfinityArmand
Official Employee
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2.4K Messages
1 month ago
Thank you so much for taking the time to reach out to Xfinity Support @user_5qzwud! We are so glad to hear from you and want to help in any way that we can to address your account billing concerns. No worries! You have reached out to the best team to assist in getting things squared away. When credits are being applied for service interruptions, we generally are able to credit for time without service as it pertains to your Xfinity billing statement. Anything outside of that we wouldn't be able to accommodate. We are glad to take a look to ensure the proper credits were applied. Please feel free to shoot us a private message with your details whenever you are ready.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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113.8K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_aru6v0
Visitor
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1 Message
19 days ago
Outage credit fir Sept 19th @ 11:45
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