1 Message
Outages
In the last.
2 to 3 weeks I've had way too many outages.And I need to talk to somebody about it.248390371373093tyekstytds3o
1 Message
In the last.
2 to 3 weeks I've had way too many outages.And I need to talk to somebody about it.248390371373093tyekstytds3o
XfinityOrlandoM
Official Employee
•
1.9K Messages
3 months ago
@user_y6yfgn
Thanks for reaching out to us as a customer myself who works for home I understand your concerns when it comes to service interruptions https://www.xfinity.com/support/statusmap . Our awesome Xfinity app https://www.xfinity.com/apps is a great tool to view the service interruptions and to see when your services will be back up and running.
Service interruptions can happen off of various issues that can happen whether it be weather related, maintenance related, accident related or issues at our nodes and plants.
Our techs work as fast as possible to get everyone's services back up and running.
We never expect you to pay for service interruptions, therefore we have an awesome self-service link where you can go apply for credits for the downtime once your services are back up and running, simply visit xfinity.com/support/status, You will see the Tips in case of an outage section at the bottom of the page and can click the link, Check eligibility.
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