Outlandish Charge

Hello. We have a $700+ charge from the September billing cycle that we can’t make sense of. We talked to CS in the store and on the phone, but by the time I talked to the person by phone, she said the cycle was closed and she wasn’t able to help. We expect to pay some amount, but would ask forgiveness for much of the charge. Thank you.

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XfinityQuemekia

Official Employee

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648 Messages

1 day ago

Hello @user_g73xto , thank you for reaching out to us. I understand that receiving an unexpected charge on your bill can be frustrating, especially after you've already tried to get help. I sincerely apologize for the inconvenience and the confusion caused when you were told the billing cycle was closed. To confirm, is this related to mobile or residential service like internet?

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user_g73xto

Visitor

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2 Messages

22 hours ago

It is about our mobile residential service.

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XfinityBenjaminM

Official Employee

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2.5K Messages

user_g73xto Ok! Not a problem. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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17 hours ago

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Billing

user_g73xto

Outlandish Charge

XfinityQuemekia

user_g73xto

XfinityBenjaminM

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