Outrageous Monthly Bill

I have been with Xfinity for many years. Services include TV, Landline and Internet. My money bill has more than doubled now, to the point that I am struggling to afford this service anymore. I have tried calling customer service many times with my concerns and was basically told because my particular plan is grandfathered in, nothing can be done unless I am willing to lose the current service that I have. I think this is no way to treat long-time customers for their loyalty to your company. This saddens me to be treated this way! Now I am forced to start looking for another provider unless your company can help me.

Responses

XfinityPeterH

Official Employee

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1.8K Messages

3 months ago

user_tharj7 thank you for not only your post, your feedback and your loylaty. Our Xfinity family would not be the same without you. I know if I were in your shoes I would be reaching out too. Our team of dedicated professionals are here for you and happy to review offers your account qualifies for while meeting your needs. Please feel free to send us your full name and complete address in a direct message.

Here is a great step by step process on how to send us a direct message.

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

• Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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Billing

user_tharj7

Outrageous Monthly Bill

XfinityPeterH

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