Visitor
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1 Message
Over Changing
Recently moved to the new home
xfinity lied to me not to charge me $100.00 over the phone for the installation technician but they charged me anyway
over the phone when I spoke two agents not to charge me even they did I needed to call them I am very disappointed about it
XfinityRichard
Official Employee
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2.5K Messages
13 days ago
Hi there, @user_uf9zy9 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience this $100 charge is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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