1 Message
Over Payments and Poor Agents
Due to auto pay I didn't realize that I've been fraudulently charged equipment fees at a rate of $30 a month for almost two years now.
I'm told there is an open ticket to remove the charge from my account, but in the meantime I've still had to submit this months payment with the extra fees.
I'm sick of calling as the agents I talk to don't have the power to actually make these changes, so I'm put on hold, then told to wait for someone to get to the ticket, while in the meantime I'm still be charged.
This is like $700+ dollars in unnecessary charges, can I please get this resolved? With no customer service email and phone agents with no power, it feels like you're purposefully giving me the run around.
XfinityJoe
Official Employee
•
742 Messages
18 days ago
Good morning, @user_sr5yb2. If a ticket has been submitted, that is the appropriate step. If you still need assistance,
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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