Visitor
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1 Message
Overbilled
I signed up for internet service on Friday March 14, 2025 under a special promotion for $30/month. Two days later I got a bill for $40/month, but with moving and other life events, I didn't have the time or good health to deal with it. So I was billed $40/month for 5 months, a bill galling, but whatever. Then today I was charged $50. After wasting a lot of time and achieving astronomically high blood pressure by trying the web site and the utterly useless Xfinity chat bot, trust me, no one wants me to call them right now.
There's no email address, no web form to ask for an email or call back. I was led to believe that I could send a DM on the forums, but that no longer appears to be an option. So how do I get help without too much more stress or time wasted?
XfinityMatthew
Official Employee
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602 Messages
3 days ago
Hello @user_7hpyv0 Thanks for reaching out here on Xfinity Forums. We can certainly take a look into the billing and promotion for you. We do have a $10/mo auto-pay discount when you use a bank account. That could be the difference in price. But if you'd like us to make sure send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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