1 Message
Overbilling
To Comcast Supervisor,
My name is [Edited: "Personal Information"] I currently reside at [Edited: "Personal Information"]. My father died in December 2023, I moved into his home in January, from [Edited: "Personal Information"]. I came to Comcast in January 30th 2024 to return my old equipment and change account(s) from [Edited: "Personal Information"]. I brought in his death certificate and requested everything be changed over to my name. For the past 10 months both accounts continued to be charged for service, both on Auto-Pay. I've called several times with no avail, went back into store bearing death certificate. Told everything's good, Nothing happened, tried txt support several times to no avail. I'm owed or my deceased fathers account is owed quite a substantial amount if money. Bank statements dont lie. I have statements attached from where yall charged my account when your reps say I have not been charged. Yes $80 every month and Dad's account was also charged. We need a remedy here. Paper statment avail if need be.
Sincerely
[Edited: "Personal Information"]
XfinityJeniece
Official Employee
•
2.4K Messages
1 month ago
Hey there, user_filloe, thanks for reaching out through Xfinity Fourms regarding your billing concerns. My deepest condolences to you for your father. We want to help with getting your account concerns resolved. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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