1 Message
Overcharged on my bill, nobody answers the customer service line
I’ve been trying to get through on the automated support line, but no luck. I was charged almost double on my internet bill. I was trying to get someone to explain the “misc charges” but nobody answers the customer support line. Ready to cancel through my bank for the fraudulent charges
XfinityFrank
Official Employee
•
1.3K Messages
3 months ago
Hi there, @alex.w010! Thanks for reaching out to us here on the Community Forum! We can certainly go over your statement to see what the charges are for! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
0
0