Hey there, user_6os75f, thanks for reaching out through Xfinity Forums regarding your billing details. We want to ensure that you are being billed correctly! I would be happy to take a look at your bill and go over the details with you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
It was not possible to see the settings you mentioned.
I talked to a representative in January about the Essential Plan. I was approved. He insisted to start the service with X-Finity immediately. I told him not. I had to pay the entire month to my previous company. I would start my new service in February 1st. Despite that, you send me the internet box that was standing unopen in my home. The technician came home to install my box on January 31. I went to the X-Finity store on February 1st. to start the service and receive my new phone. I was confused because my information was not in the system. When I realized they enrolled me in a different plan, I came back to the store. Nothing was solved.
Now, I found out the charges started on January 13, two weeks before the service was installed. I called X-Finity customer service and nothing was solved. I paid twice on January to you and to my previous company. Besides, I have been charge for late fees.
I do not trust X-Finity and I am disappointed. Why is the purpose of X-Finity customer Service if you do not receive complaints and solve anything?
@user_82jldt Thank you for connecting with us about your experience. We're happy to take a look and assist with this. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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109.7K Messages
27 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3K Messages
27 days ago
Hey there, user_6os75f, thanks for reaching out through Xfinity Forums regarding your billing details. We want to ensure that you are being billed correctly! I would be happy to take a look at your bill and go over the details with you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
2
0