Visitor
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3 Messages
Overcharging
Xfinity is really making me mad. You have to talk to 20 different agents and not one of them knows what the last agent said or tlked about. They dnt honor refunds. I’ve been calling these people for months to get the money they owe me and they always claim “it’ll show up on next months bill” but it never does. This company is very unprofessional. I would never recommend Xfinity to anyone.
XfinityJamesC
Official Employee
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2.8K Messages
8 days ago
Greetings, @user_9b0uzd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this refund issue. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_9b0uzd
Visitor
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3 Messages
8 days ago
Update. They finally issued the refund.
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