Visitor
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3 Messages
Overdue fees after bill is paid
My bill has been paid, my next Bill isn't due until July 18th, but I still receive texts saying my bill is overdue and I need to pay overdue fees. I called Xfinity they said they can't see anything on their end and I'm all paid up and my next bill isn't due until the 18th. I want to know why I'm receiving texts saying I'm overdue when I'm not.
XfinityJoe
Official Employee
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866 Messages
13 hours ago
Good morning @user_kqzkw5 while we would be happy to review your bill with you. If you are receiving text notifications after you have paid your bill, it is likely due to the payment processing time. It can take a few business days for a payment to post in our billing system, and taking into account the recent holiday.
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XfinityJoe
Official Employee
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866 Messages
12 hours ago
Ket;s take a closer look at your account @user_kqzkw5 Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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