Good afternoon user_u8btb3. I will be happy to look into this, and to assist you further. I do have a couple questions about the overpayment. Where was the payment made (ie: online, over the phone, at an Xfinity location)? What method of payment was the payment made with card or bank account? Lastly, when was the payment made?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Understood, I will be happy to assist with this further. I will need some additional information in order to assist with your request.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJon
Official Employee
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1.8K Messages
4 hours ago
Good afternoon user_u8btb3. I will be happy to look into this, and to assist you further. I do have a couple questions about the overpayment. Where was the payment made (ie: online, over the phone, at an Xfinity location)? What method of payment was the payment made with card or bank account? Lastly, when was the payment made?
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user_u8btb3
Visitor
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3 Messages
57 minutes ago
Hello, it was online, via card, on April 27, 2026.
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