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user_pgjch0
1st Topic
1st Like

5 Messages

Sunday, June 30th, 2024 3:46 PM

page not opening

i have cleaned out my browser of all cookies and cach and it still want let me in to the billing page saying

This page isn’t working

customer.xfinity.com redirected you too many times.

Question

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Updated 

12 days ago

 • Edited

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ccRuben

Retired Employee

 • 

729 Messages

5 months ago

 

user_pgjch0 are you able to access through the app? 

 

3

user_pgjch0

5 Messages

i dont have the app at all

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5 months ago

0

user_pgjch0

5 Messages

i have looked it up and found a loot of people having the same issue the last 2 days

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5 months ago

ccRuben

Retired Employee

 • 

729 Messages

 

user_pgjch0 Have you tried to access the page in another browser or incognito mode? 

 

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5 months ago

0

user_53er9q

2 Messages

5 months ago

I'm having the same isue.

Every time I try to get to my account or billing page on the web, I get "page isn't redirecting you properly" for customer.xfinity.com.

Never had this issue until today.

1

0

XfinityPeterH

Official Employee

 • 

1.5K Messages

@user_53er9q are you having this issue when you try to gain access via our Xfinity App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

LGaspari

Contributor

 • 

34 Messages

5 months ago

I'm having exactly the same issue.  Searched online and many, many, many people are having this issue.  Where are you Xfinity?  I'm only trying to pay my bill!!!    and yes, I can access this page on my iphone, but not my laptop

(edited)

5

0

user_pgjch0

5 Messages

from what ive found its been going on for the last 2 days

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5 months ago

0

XfinityChristy

Official Employee

 • 

1.6K Messages

 

LGaspari Hello and thank you for reaching out via our Xfinity Community Forums. It sounds like you're encountering a common issue with too many redirects, even after clearing your browser's cookies and cache. Here are a few additional steps you can take to resolve this:

Try a Different Browser

  • Open another browser: If you're using Chrome, try Firefox, Edge, or Safari.
  • Access the billing page: Go to the Xfinity billing page and see if the issue persists.

Incognito/Private Browsing Mode

  • Open a new incognito/private window: This can bypass some settings and extensions that might be causing the issue.
  • Access the billing page: Check if you can log in successfully.

Disable Browser Extensions

  • Disable extensions: Sometimes, browser extensions can interfere with page loading. Disable them temporarily.
  • Access the billing page: See if the problem is resolved.

Update Your Browser

  • Check for updates: Ensure your browser is up to date.
  • Update if necessary: Outdated versions can sometimes cause compatibility issues.

Clear Site Data Specifically for Xfinity

  1. Open your browser settings.
  2. Go to Privacy and Security.
  3. Find and click on Site Settings.
  4. Click on View permissions and data stored across sites.
  5. Search for customer.xfinity.com.
  6. Clear data specifically for this site.

Check Your Network

  • Restart your router: This can sometimes resolve connectivity issues.
  • Try a different network: If possible, try accessing the page from a different Wi-Fi network or using mobile data.

I hope one of these solutions helps you access your billing page. If you continue to have trouble, please let us know!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_pgjch0 We recommend using the Xfinity App which you can find here (https://www.xfinity.com/apps).

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_pgjch0

5 Messages

ive tred it on diffrent browser and same issue

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5 months ago

0

LGaspari

Contributor

 • 

34 Messages

@XfinityChristy​    Same error message when using Microsoft Edge.  Same error message when trying to access Account & Identity.

It did go through in Incognito mode.

Same error message after deleting cookies and clearing browser permissions and data for comcast.

So, I've wasted another 20 minutes when clearly the issue on on xfinity's end.  Just google the error message to find that tons of customers are now having the same issue.  And thanks to the guy above who admitted that xfinity is aware of the issue and working to fix it "within the hour"...that was 15 hours ago.  I'm not willing to spend any more time jumping through hoops when the masses are all having similar issues.  Just fix it...

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5 months ago

0

pokapoka

1 Message

5 months ago

They are legitimately trying to pin this on the end-user side?

Multiple users reporting the same thing (including me now), but "nah, this is something on all y'all's end".

[Edited: "Solicitation"]

[Edited: "Inflammatory"]. You know it's bad when an  WEB-service provider's own WEBPAGE won't load.

(edited)

1

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XfinityDilary

Official Employee

 • 

1.8K Messages

 

pokapoka Thanks for your comment. Are you experiencing the same error message? Or a different error message? Is this happening when accessing the billing section of the webpage? Or when attempting to log in? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_dbz3wt

2 Messages

5 months ago

It's happening to me too. I've tried incognito mode. I've tried other browsers. I've tried incognito mode on other browsers. Every time I click on "Billing" I get sent to a blank webpage with the message "The page isn't redirecting properly"  I'm not installing your app. You don't have an office in my city, so I can't go and pay in person. This problem is being reported by users here and elsewhere. It's on your end. You could had it fixed by now if you're weren't so busy refusing to take responsibility. Fix your website.

1

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XfinityVianney

Official Employee

 • 

1.7K Messages

We are indeed aware of the issues being reported by everyone affected @user_pgjch0. Our engineering team has been alerted and is working to clear this up for everyone concerned. In the meantime, people can find a fix by clearing the cache and cookies.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_886zd2

2 Messages

4 months ago

I am getting the same issue trying to access ANY Xfinity site.  I can open it in incognito mode but that's it.  Just randomly started happening two days ago.  VERY frustrating! 

2

0

user_bopenl

1 Message

this is VERy frustrating. for the amount of money i am paying you per month I expect good service. Straighten this up NOW!

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2 months ago

0

XfinityThomasA

Official Employee

 • 

1.7K Messages

We can help! user_bopenl - What sites are impacted? Have you tired clearing cache and cookies on your device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

anteau

Visitor

 • 

1 Message

2 months ago

I'm having the same problem!

1

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XfinityThomasA

Official Employee

 • 

1.7K Messages

 

Hello, anteau. Thank you for joining the Xfinity Forums community for help with the error message you're receiving. To confirm, are you still having this issue after you tried the troubleshooting steps on this thread?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_84ae15

Visitor

 • 

3 Messages

29 days ago

I'm trying now to change my plan and the page just keeps loading on all my browsers and on my phone.

1

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XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @user_84ae15! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues making changes to your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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29 days ago

0

user_t510o6

1 Message

28 days ago

I am having the same exact issue and I have tried all of the above like the other customers. I just got this service, this is not a good look. Thinking about going back to AT&T 

1

0

XfinityDena

Official Employee

 • 

2.5K Messages

Thank you for this feedback @user_t510o6 By chance did you try incognito mode? https://www.xfinity.com/support/articles/private-browsing 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

0

ggerring

1 Message

12 days ago

i am having the same problem. do you NOT want to get paid monthly? i go online i get an error. cleared my cache and got an error. tried incognito and redirects to the ap. then the app doesn't load. why is a tech company that provides internet having web issues?

1

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @ggerring 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

0

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