2 Messages
Paid 11:8:24 service disconnected
I just paid my bill on 11/8 now my service is disconnected today 11/13 saying I owe 225$! Howww! I already pay an insane amount for internet, and I have tv services that I never even knew I was paying for and never have used! Can I get some help! I have 6kids at home with nothing to do!!!!
XfinityBenny
Official Employee
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634 Messages
8 days ago
@user_19zxhm Hello and good afternoon. Thanks for sending a message. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. It can also help with setting up a payment arrangement for the past due balance. That will ensure service is restored, with the balance taken care of with a promise to pay. Follow the steps here https://www.xfinity.com/support/articles/set-up-payment-arrangement to restore service now. Once that is done, we can help get you an internet only plan.
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