Thank you for reaching out through Xfinity Forums for your account concerns. We can definitely check on this payment for you. It can take up to 30 days to update. How long ago was the payment made?
Thank you for letting us know it has been a few weeks now, @Mrsm4785. I would be happy to check further on this to see if we can get your service back up and running. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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XfinityEva
Official Employee
•
2K Messages
1 month ago
Thank you for reaching out through Xfinity Forums for your account concerns. We can definitely check on this payment for you. It can take up to 30 days to update. How long ago was the payment made?
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