This is a public user-to-user forum, with some Comcast monitoring. You need to check your account online, call Comcast, or go to an Xfinity store for detailed account information.
user_ciyois Hi there! We can help ensure your payment was processed.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_ciyois Thank you so much for reaching out for help with your service being suspended. That would be concerning and appreciate you reaching out for help. I always recommend checking the Xfinity app to see if there is an alert or checking your payment history to see if there was by chance an error. Also once a payment is made it can take some time for the payment to be approved and applied to the account. Once a payment is approved and covers the full past due to reconnect services, you should be restored within an hour. If you are still having issues let me know.
Andyr1
Gold Problem Solver
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7.9K Messages
2 days ago
This is a public user-to-user forum, with some Comcast monitoring. You need to check your account online, call Comcast, or go to an Xfinity store for detailed account information.
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XfinityAmandaB
Official Employee
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1.8K Messages
2 days ago
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