Paid past due in store internet service still not restored

Paid the past due for suspension was told in the store internet would be back on got home still not working paid cash

Responses

Oldest First

Selected Oldest First

U

user_vqrqc7

Visitor

•

3 Posts

4 months ago

Reset box not showing past due on xfinity app but it won’t load said there is a problem.

0

EG

Expert

•

116.9K Posts

4 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

user_vqrqc7 Thanks for reaching out! If you're no longer showing a past due balance, your services should be restored. I would try a full power cycle of your Xfinity Gateway, or modem so that the bootfile can update.

2

0

U

user_vqrqc7

Visitor

•

3 Posts

I’ve tried this multiple times and it’s still not working.

Like

Reply

4 months ago

0

XfinityThomasA

Official Employee

•

3.3K Posts

user_vqrqc7 - Thank you for trying. Let's take a closer look and troubleshoot together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

U

user_2tnlc2

Visitor

•

1 Message

11 hours ago

I paid my last due balance in store and my Wi-Fi won't connect

1

0

XfinityRay

Official Employee

•

3.8K Posts

Hi there, @user_2tnlc2! Thank you for making that payment. We are happy to help further with your service. If you haven't done this already, I would do a modem reset by unplugging the power cable for 20 seconds and plugging it back in. If that doesn't get you back up and running, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

11 hours ago

0

Billing

user_vqrqc7

Paid past due in store internet service still not restored

user_vqrqc7

EG

XfinityMartyR

user_vqrqc7

XfinityThomasA

user_2tnlc2

XfinityRay

New to the Community?