Paperless bill discount

Hello there, my bill went up $8/mo and that is not what I agreed upon when signing up. It appears the $10 discount for going paperless is only $2 now. How do we fix this?

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XfinityChristy

Official Employee

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2.4K Messages

4 months ago

user_eo1ln7 Hello, and thank you for reaching out via our Xfinity Community Forums. I can certainly help clarify what's happening with your bill, and I completely understand why you'd be concerned about an unexpected increase! You're right that the amount of the discount for paperless billing and automatic payments can vary. To get the full $10 monthly credit, you'll want to make sure you have both EcoBill (paperless billing) and AutoPay set up using your bank routing and account number. If you're currently using a credit card on file, the discount amount is less, which is likely why you're seeing a change.

The good news is that you can easily make this change online at Xfinity.com. Here's a helpful article that walks you through managing your stored payments: Manage your saved payment methods. Please let me know if you have any other questions or if anything is unclear after reviewing the article. I'm here to help!

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user_eo1ln7

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Thanks for the reply. I am using paperless and auto pay. I am using a credit card and did used to pay with a debit card. Is that really the $8/mo extra, you think?? Wild, if so. That’s a huge card processing fee and I should absolutely switch back to debit. Please confirm. Thank you!

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2 months ago

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XfinityChristy

Official Employee

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2.4K Messages

Good morning user_eo1ln7 I can understand why you're concerned. It's likely related to using a credit card instead of your bank account for payments, as there have been some recent changes.

In the last 45 days, using your bank routing and account number, along with enrolling in eco-billing, has become the only way to qualify for certain monthly discounts or promotional pricing.

I'd be happy to take a look at your specific account to be 100% sure and confirm the best way for you to get that discount back. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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2 months ago

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Billing

user_eo1ln7

Paperless bill discount

XfinityChristy

user_eo1ln7

XfinityChristy

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