Visitor
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1 Message
Paperless Billing and Autopay Discount Not Showing on Upcoming Charges
I have Xfinity Wifi internet with Autopay (with a bank account) and Paperless billing which have been giving me a $10 discount. I upgraded plans about a week ago and the discount did not show up in cart during ordering. Upcoming charges are also not showing it. I was hoping this would work itself out, but it doesn't appear to. Please advise.
XfinityThomasC
Official Employee
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3.7K Messages
6 days ago
Hey there @user_lpyqdy I can take a look at your services to see if the $10 autopay/paperless discount is present. I can also cover your future billing. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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