1 Message
paperless bills and autopay
I have been using Xfinity for internet since 2020 with paperless and autopay and have not received a $10 discount so far. Instead the price has gone up every year. Why am I not getting the $10 discount, and can I get credit for all the years I have had it?
EG
Expert
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109.9K Messages
3 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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1.8K Messages
3 months ago
Hey @user_id34lu, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Self-Service Discount for select Xfinity plans and services. While we would not be able to backdate any past months discounts, we will be more than happy to review the account and eligibility to see if we can get the discount applied.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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