Visitor
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1 Message
Past bill
I was told by employer from Xfinity that I had been able to get on a program that was free for me. They put me on paperless, then they bill me 6 months later 180 I was on Internet essentials $10 a month I paid my bill every month before they said they made a mistake a now I owe 334 and I haven't had service in months
EG
Expert
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110K Messages
6 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.6K Messages
6 hours ago
Thank you for reaching out to us here @Jbushay. I would be happy to look into any billing question from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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