Visitor
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3 Messages
Past due balance
I was late on paying my bill but once I paid it my service has not been reinstated. I have internet, one channel and I can access the guide. I still have a past due balance from a couple of months ago when I got behind. Is my service being restricted because of this balance?
XfinityRichard
Official Employee
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2.6K Messages
5 hours ago
Hi there, @user_3uv45f Thank you for reaching out. That sounds really frustrating especially after you made a payment and can see that some of your service is working but not all of it. You came to the right place for assistance. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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