New Poster
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37 Messages
Past due payment help
I have a past due amount that's due today and the bot is not helping. I'll be suspended tomorrow if I don't get this worked out
New Poster
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37 Messages
I have a past due amount that's due today and the bot is not helping. I'll be suspended tomorrow if I don't get this worked out
TRFix
New Poster
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37 Messages
9 days ago
Id like to see what i can do or what is available
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XfinityDilary
Official Employee
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2.7K Messages
9 days ago
Thanks for posting on our Community Forums, TRFix. I'm sorry to hear the Xfinity App is not being helpful when trying to set up a promise to pay. We can help check the options here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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TRFix
New Poster
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37 Messages
9 days ago
Can someone actually help me. Been waiting for over 30 minutes
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