Pay overdue bill

I cannot bay my outstanding valentines to restore service every-time i check

my bill it says 0 dollars with no options

Responses

Oldest First

Selected Oldest First

XfinityJosephA

Official Employee

•

2K Messages

3 months ago

Hello, @user_8lh8xs are you able to let us know if you see the same $0.0 balance when using the Xfinity app and when logging into www.Xfinity.com? If yes, how long has it been since your Xfinity service has been off?

2

0

U

user_8lh8xs

Visitor

•

2 Messages

it is on both and its been about a week

Like

Reply

3 months ago

0

XfinityBillie

Official Employee

•

3.6K Messages

user_8lh8xs Thank you for that information. I'd like to get a better look at the billing from our end and see how we can help you. Our team is unable to take payments for security reasons, given the nature of the platform we work on, but I'm happy to see if we can help you with finding a solution. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

EG

Expert

•

113.9K Messages

3 months ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

0

Billing

user_8lh8xs

Pay overdue bill

XfinityJosephA

user_8lh8xs

XfinityBillie

EG

New to the Community?