M

Monday, March 24th, 2025 10:05 PM

Payment arrangement help

I set up a payment arrangement thinking it would turn my service back on today and it did not. I want to now cancel that payment arrangement but there is no way at all to do so through the xfinity app or website. I need a human xfinity employee 

Official Employee

 • 

1.5K Messages

19 days ago

Hello metalstudguy1 thanks so much for taking the time to reach us here on our Forums with your billing questions! We'd love to assist in reviewing the account and the current payment you setup. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

 

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