Visitor
•
7 Messages
Payment arrangement not set up
Hello. Yesterday evening I came contacted Xfinity via chat regarding my payment arrangement. I requested a modification to the date. Per the agent, it was extended to 11/18. I just saw that despite the conversation, my internet service is disconnected.
i called customer service with no luck. Can someone please assist me in getting this resolved?
XfinitySara
Official Employee
•
1.3K Messages
17 days ago
Hello, @user_c8b49d! Thank you for coming to the Xfinity Community Forum with your billing concerns. I'm sorry to hear about the trouble you've had, and I assure you that you've come to the right place! Our Digital Care Team is awesome at reviewing and discussing options, and it would be our pleasure to take a closer look at things with you today. I see that you've already sent us a direct message, which is where I'll continue with you momentarily. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further. Give me just a moment to respond to your latest direct message, and I'll be with you shortly :)
0
0