Visitor
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1 Message
Payment arrangement not working
Made a payment arrangement on the 12th so service wouldn’t be disconnected on the 16th for the 22nd for the full past due amount but was still shut off. I paid my bill the 21st of last month.
Visitor
•
1 Message
Made a payment arrangement on the 12th so service wouldn’t be disconnected on the 16th for the 22nd for the full past due amount but was still shut off. I paid my bill the 21st of last month.
XfinityFrank
Official Employee
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1.7K Messages
3 months ago
Hi there, @user_78efui! Thanks for reaching out to us here on the Community Forum. With payment arrangements, they are done strictly online with the directions located here: https://www.xfinity.com/support/articles/set-up-payment-arrangement. We are not able to intervene as the account status determines eligibility. We can however take a look at the account to see what happened if you would like. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.
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